
Cancellations must be made in writing. For cancellations received 30 calendar days prior to the first day of the registered class, A-viva refunds 100% of tuition and accommodation costs paid, less an administration fee of €100. For cancellations received less than 30 calendar days prior to the first day of the registered class, A-viva reserves the right to charge an administration fee of €100 plus a portion of total tuition and accommodation. No refund is possible for cancellations received 6 calendar days prior to the start of the registered class. If you wish to change your registration from one program to another, please do so in writing 30 calendar days prior to the first day of the registered class. After this point, A-viva has the discretion to charge an administration fee of €100 or treat it as a cancellation. Switching from one level to another level within the same program is free of charge.